Work

Ensuring remote workers stay up to date

The problem of communicating to remote workers is solved with an extranet Sky Engineers can access from anywhere

todatatsky
Sky.com

Engineers Extranet

AGENCY

Avvio

MY ROLE

Information architecture
Interface design

SOLUTION

Getting the latest briefing documents to remote workers and making sure that they are read isn't easy. That's why Sky asked Avvio to build an extranet engineers could access securely from their home PC.

The extranet provides access to news, HR, Health & Safety, employee forums and FAQs. Not only does it keep Sky's engineers up to date wherever they are, it also allows them to share ideas and knowledge.

Each engineer has their own account and new documentation is flagged in their personal inbox, ensuring that the whole team are alerted to important documents like health and safety bulletins.

The extranet also provided a wealth of tools that open up communication lines from line managers to their team and from engineer to engineer, building a real sense of community at both a local and national level.

By far the most popular feature of the extranet is the ideas and knowledge forum. With around 1000 new posts a week, it's hard to keep up!

RESULTS

85% of engineers active users
Up to 200 new Forum posts every day
Over 5,000 downloads a week